Frequently Asked Questions
Curated luxury with a mission of social change.
Are the items sold on RefindNYC authentic?
Yes, every designer piece is meticulously inspected by our team of experts to guarantee 100% authenticity before being listed on our site.
What is the return policy for online purchases?
To support our mission, all sales are final. We provide detailed measurements, high-resolution photos, and condition reports for every item to ensure you are confident in your purchase.
How does my purchase support Housing Works?
100% of the proceeds from RefindNYC go directly toward Housing Works’ mission to end the dual crises of homelessness and HIV/AIDS through advocacy and life-saving services.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email. Delivery times vary based on your location and selected shipping method.
Do you offer international shipping?
Currently, we only ship within the United States. We are looking into expanding our shipping capabilities in the future to reach our global community of supporters.
How are the items graded for quality?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Loved.' Any notable signs of wear are clearly documented in the product description and photography.